REFUND POLICY
Return & Refund Policy — Vero-Chic
Last Updated: January 2026
At Vero-Chic, we are committed to delivering stylish clothing designed for comfort, confidence, and everyday elegance. If for any reason you are not completely satisfied with your purchase, we offer a simple and reliable return process.
🕒 Return Eligibility & Timeframe
You may request a return or exchange within 60 days of receiving your order.
To qualify for a return:
• Items must be unused, unworn, and unwashed
• Products must be in original condition
• All tags, labels, seals, and packaging must remain intact
Items marked as Final Sale or Clearance are not eligible for return unless they arrive damaged, defective, or incorrect.
🔄 How to Start a Return or Exchange
To begin the return process, please contact us at:
Please include the following information:
• Your order number
• The item(s) you wish to return or exchange
• The reason for your request
Our support team will respond within 24–48 business hours with instructions.
Once the returned item is received and inspected, we will proceed with your refund or exchange.
💳 Refund Policy
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note:
• Original shipping costs are non-refundable, unless the return is due to a damaged, defective, or incorrect item.
• A small processing fee (approximately £5) may apply to cover handling and logistics costs, except in cases where the error was on our part.
👕 Exchanges
We offer free exchanges within the first 60 days, subject to product availability.
To request an exchange, please contact:
Once we receive your returned item, your replacement will be shipped as quickly as possible.
⚠️ Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Include:
• Clear photos of the item
• A short description of the issue
We will arrange a replacement or full refund at no additional cost.
🚫 Non-Returnable Items
We cannot accept returns for:
• Items that have been worn, washed, or altered
• Products missing original packaging or tags
• Final Sale or Clearance items (unless defective or incorrect)
🌍 International Returns
For customers outside the United Kingdom, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure safe delivery.
💬 Need Assistance?
If you have any questions regarding your order, exchange, or refund, please contact us:
Vero-Chic — Modern fashion. Effortless elegance. Everyday confidence.