REFUND POLICY
Return & Refund Policy — Nexora
Last Updated: January 2026
At Nexora, we are committed to delivering premium streetwear designed for comfort, confidence, and everyday expression. If for any reason you are not completely satisfied with your purchase, we offer a simple and reliable return process.
🕒 Return Eligibility & Timeframe
You may request a return or exchange within 60 days of receiving your order.
To qualify for a return:
-
Items must be unused, unworn, and unwashed
-
Products must be in their original condition
-
All tags, labels, seals, and packaging must remain intact
Items marked as Final Sale or Clearance are not eligible for return unless they arrive damaged, defective, or incorrect.
🔄 How to Start a Return or Exchange
To begin the process, please contact:
Include the following details in your email:
-
Your order number
-
The item(s) you wish to return or exchange
-
The reason for your request
Our team will respond within 24–48 business hours with return instructions and a return label (if applicable).
Once your returned item is received and inspected, we will process your refund or exchange promptly.
💳 Refund Policy
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note:
-
Original shipping fees are non-refundable, unless the return is due to a damaged, defective, or incorrect item.
-
A small processing fee (approximately £5) may apply to cover handling and logistics costs, except where the error was on our part.
👕 Exchanges
We offer free exchanges within the first 60 days, subject to product availability.
To request an exchange, contact:
Once we receive your returned item, your replacement will be dispatched as quickly as possible.
⚠️ Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
-
Clear photos of the item
-
A brief explanation of the issue
We will arrange a replacement or full refund at no additional cost.
🚫 Non-Returnable Items
We cannot accept returns for:
-
Items that have been worn, washed, or altered
-
Products missing original packaging or tags
-
Final Sale or Clearance items (unless defective or incorrect)
🌍 International Returns
For customers outside the United Kingdom, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We strongly recommend using a trackable shipping service to ensure safe and confirmed delivery.
💬 Need Assistance?
If you have any questions regarding your order, exchange, or refund, please contact us at:
Nexora — Modern streetwear. Authentic style. Everyday confidence.